Answers You Need
FAQs
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What Time Is Check-In/Check-Out?
Check-in time is 4PM and check-out is 11AM. Early check-ins and late check-outs cannot be guaranteed; however, requests for an early check-in or late check-out will be noted by a reservationist and every effort is given to fulfill these requests. Based upon availability, late check-outs may also be arranged for an additional fee.
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What's The Hotel Policy On Reservations, Confirmation, Deposit, Cancellation and Guarantee?
Upon completion of a reservation, a confirmation number is supplied to the guest via telephone or email. Our standard deposit is 50% of the reservation value however the deposit required may be up to 100% of the reservation value depending on the rate plan reserved under. Rooms are guaranteed for the first night upon receipt of the advanced deposit.
In accordance with the hotel’s reservation policy, we will charge the credit card which you designated with a deposit in the amount listed on the rate plan. Should you elect to cancel your reservation, our standard policy requests a minimum of fourteen (14) days notice of cancellation prior to arrival in order to provide a deposit refund. Cancellations made within two weeks of arrival will result in a forfeiture of deposit. Cancellation policies also vary by rate plan so please confirm the policy listed in your booking details. We strongly encourage guests to purchase trip cancellation/protection insurance to cover pre-paid and non-refundable deposits and expenses in the event guests need to cancel or modify their reservation within 14 days.
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Is There Hotel Parking?
Yes, there is self-parking and garage parking available.
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What Is The Pet Policy?
Bring your four-legged friend along on our coastal vacation. A non-refundable $75 fee is required per dog, per stay. The pet weight limit is 30 lbs. Two dogs maximum is allowed.
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What Is Included In The Amenity Fee?
The $25USD guest amenity fee is charged per day and include the following:
- Parking
- Bike Rentals
- Lawn Games
- Wi-Fi
- Local & domestic long distance phone calls
- Luggage storage
- Printing and copying services
- Programming – Yoga, etc.
- 24 hours fitness center
- Hydration bottle filling stations
- Pool / Lazy River